Viewing the queue statistics on Windows clients from the Presence Avatar screen

Last Updated : Aug 01, 2022 |

About this task

Use this procedure to view the queue statistics for the associated skills. Queue statistics include:

  • Queue state: Active or inactive

  • Skill ID

  • Skill name

  • Queue objective time: Good or poor

  • Oldest queue time

  • Queued calls

Before you begin

  • Your administrator must configure the Queue Stats feature for your extension.

  • Your administrator must configure the parameter to set the refresh interval for queue statistics. If this is not configured, you must log out and log in to Avaya Workplace Client every time to view the updated queue statistics.

  • You must enable and log in to Phone Service.

Procedure

  1. On the Top of Mind screen, click the presence status indicator.
  2. If the Queue Stats Display switch is in the OFF state, click Queue Stats Display.
  3. Next to Queue Stats Display, click Drop-down and select the skills to view its queue statistics.

    Avaya Workplace Client displays the queue statistics for the selected skills below the Agent bar.