Escalating an audio call to a video call or an instant message to a call

Last Updated : May 04, 2020 |

About this task

Use this procedure to escalate an audio call to a video call or an instant message to a call. If you escalate the call to a video call, the person at the other end of the call must unblock the camera.

Note:

If you are in a multi-party instant messaging conversation, you cannot start a Communication Manager adhoc conference call. You must use Avaya Meetings Server.

Procedure

  • While on an active audio call, select Video Call.

    Avaya Workplace Client starts video on the call.

  • While in a point-to-point instant messaging conversation, select one of the following from the conversation window:

    • Audio Call

    • Video Call

    If the participant has more than one number, you can choose a number.

  • While in a multi-party instant messaging conversation, select one of the following from the conversation window:

    • Audio Call and then Start a Voice Conference

    • Video Call and then Start a Video Conference

    If the participant has more than one number, you can choose a number.

  • While in an instant messaging conversation, in the Participants list, right-click or press and hold a participant and select one of the following:

    • Start a Voice Call

    • Start a Video Call

    If the participant has more than one number, you can choose a number.