Considerations while configuring the Incoming and Outgoing Calls screen on mobile clients

Last Updated : Sep 16, 2021 |

Incoming Calls screen considerations

  • You must select a minimum of one service.

  • If VoIP, EC500, and Client Enablement Services is configured, to select multiple options, you can use one of the following combinations:

    Incoming Calls screen

    VoIP

    EC500

    Client Enablement Services Mobile

    Client Enablement Services Other Phones

    Combination 1

    Yes

    No

    No

    Yes

    Combination 2

    No

    Yes

    No

    Yes

    Combination 3

    No

    No

    Yes

    Yes

  • If VoIP, EC500, and Client Enablement Services is configured, to select only one option, you can select VoIP, EC500, Client Enablement Services Mobile, or any one of the Client Enablement Services Other Phones.

  • You cannot select a combination of VoIP or EC500, and Client Enablement Services Mobile.

  • If only Client Enablement Services is configured, you can clear all options so that you do not receive calls after business hours.

  • Avaya Workplace Client displays the EC500 option on the Incoming Calls screen if your administrator configures the EC500 simultaneous ring feature and you enable the EC500 service. Avaya Workplace Client does not hide the EC500 option on the Incoming Calls screen even if the SIM card is unavailable. This is because the EC500 mapped mobile number can also be a different mobile device.

  • To save your changes on the Incoming Calls screen, you must tap Done.

Outgoing Calls screen considerations

EC500 option on the Outgoing Calls screen is dependent on the EC500 service. If you enable the EC500 service, Avaya Workplace Client displays the EC500 option on the Outgoing Calls screen provided that the SIM card is available on that mobile device.

MDA considerations

  • If you use Avaya Workplace Client on multiple devices, Avaya Workplace Client does not synchronize your preference. The settings on the Incoming and Outgoing Calls screens are applicable only for the same device.

  • If EC500 simultaneous ring is disabled on the same device, Avaya Workplace Client reverts to VoIP if it is enabled. If you disable EC500 simultaneous ring from the remote MDA device, restart Avaya Workplace Client on your mobile device and manually select VoIP on the Incoming Calls screen.

  • If your configuration includes the EC500 simultaneous ring feature and you select EC500 on the Incoming Calls screen, but now the administrator removes the EC500 simultaneous ring feature, you must manually select VoIP on the Incoming Calls screen to receive incoming calls.