You can use a headset with Avaya Workplace Client for Mac or Windows to perform call control actions. The actions that you perform using your desktop device and the headset are synchronized.
You can use a USB connection from your Avaya L100 Series headset to your desktop device with Avaya Workplace Client for Mac or Windows to do the following:
Answer an incoming call.
You can also answer an incoming call while you are on an active call. Avaya Workplace Client places the active call on hold.
Dismiss an incoming call.
Mute or unmute the call.
Hold or retrieve the call.
Swap between the active and most recently held call.
End the call.
Redial your last call when no call is in progress.
Note:
Desk Phone mode and Other Phone mode do not support headset call control functionality.
If you have other applications, which are also using your headset, then the headset call control functionality such as answer, mute, hold, or end do not work. You can then use the headset only for audio. Avaya Workplace Client displays a notification about the limited call control functionality when Avaya Workplace Client chooses the headset either at start-up or when you select the headset in Avaya Workplace Client.
You can also use other headsets to perform call control actions. Consult your headset manufacturer to know more about the supported features.
