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Configuring the Not Ready state on Windows clients from the Agent bar
About this task
If your availability state is Available or On a call and you do not want to receive an Automatic Call Distribution or agent call, use this procedure to change your availability state to Not Ready, that is, AUX. However, you continue to receive Unified Communications calls.
Tip:
You can dial a feature access code to change your availability state to Not Ready.
You can use the Not Ready state for short breaks, such as a lunch break.
If your administrator configures different reason codes under groups and subgroups, you can select a reason code under a group or subgroup when changing your availability state to Not Ready. Examples of reason codes are meal and coffee breaks.
Before you begin
Your administrator must configure the Not Ready button for your extension.
Procedure
- On the Agent bar, for the Not Ready state, do one of the following:
Click
: To view a menu with the list of reasons.Click
: To select the default reason.Press Ctrl + N: To select the default reason.
If you customize the keyboard shortcut for the Not Ready state using the Keyboard Shortcuts screen, you must use that keyboard shortcut.
- If you can view a menu, do one of the following:
Click one of the existing reasons.
Click Enter Not Ready Reason Code, and type a Numeric Not Ready reason code and click OK.