Assigning a ringtone on Avaya Workplace Client

Last Updated : Feb 26, 2024 |

About this task

Use this procedure to assign a ringtone to different event types on Avaya Workplace Client.

If you are already on a call and receive another call, Avaya Workplace Client plays the selected ringtone to alert you.

Avaya Workplace Client cannot identify between internal or external calls when connected to IP Office, as call identification is not supported by IP Office. Therefore, when Avaya Workplace Client is connected to IP Office, it plays the default ringtones (on desktops) or primary ringtones (on mobile devices) for internal and external calls. Hence, User preferences > Sounds is hidden when connected to IP Office.

Procedure

  1. In the Avaya Workplace Client settings, select User Preferences.
  2. Select Sounds.

Do one of the following:

  1. On Avaya Workplace Client for Windows, do the following:
    1. In the Sound dialog box, go to the Sounds tab.
    2. In the Program Events area, go to Avaya Workplace and select an event type.

      For example, Group Pickup Call.

    3. In the Sounds field, select a ringtone.
    4. To hear the selected ringtone, select Test.
    5. To apply the changes and close the Sound dialog box, select OK.
  2. On Avaya Workplace Client for Mac, do the following:
    1. On the Sounds screen, select an event type.

      For example, Group Pickup Call.

    2. In the Ringtone field, select a ringtone.

      Avaya Workplace Client plays the ringtone.

    3. To apply the changes, select Done.
    4. Optional To reset all ringtones to their default values, select Reset all ringtones to default and then select Reset.
  3. On Avaya Workplace Client for Android and iOS, do the following:
    1. On the Sounds screen, select an event type.

      For example, Group Pickup Call.

    2. Select a ringtone.

      Avaya Workplace Client plays the ringtone.

    3. To apply the changes, select OK.
    4. Optional To reset all ringtones to their default values, select Reset all sounds to default and then select OK.
    5. Select Done.