Viewing the queue statistics on Windows clients from the Button Module screen

Last Updated : Feb 06, 2023 |

About this task

Use this procedure to view the queue statistics for the associated skills. Queue statistics include:

  • Queue state: Active or inactive

  • Skill ID

  • Skill name

  • Queue objective time: Good or poor

  • Oldest queue time

  • Queued calls

Before you begin

  • Your administrator must configure the Queue Stats feature for your extension.

  • Your administrator must configure the parameter to set the refresh interval for queue statistics. If this is not configured, you must log out and log in to Avaya Workplace Client every time to view the updated queue statistics.

  • You must enable and log in to Phone Service.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click Queue Stats.

    Avaya Workplace Client displays the queue statistics for the associated skill at the top of the Button Module screen.

  3. Optional If there are multiple queue statistics, to view the other queue statistics, click Previous Page and Next Page.