Logging out from the Agent Service mode on Windows clients from the Button Module screen

Last Updated : Jun 01, 2023 |

About this task

You cannot log out while you are on a call. Use this procedure after all your agent calls are complete.

Before you begin

Your administrator must configure the:

  • Logout reason codes, such as for the end of the day and vacation.

  • Option to specify whether reason codes are not needed, optional, or mandatory. For this procedure, reason codes are mandatory.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click Agent Logout.
  3. Type a single-digit number in the range of 1 to 9.
  4. Click OK.

    Avaya Workplace Client logs you out from the Agent Service mode.