Loud and annoying music is heard when call is on hold

Last Updated : May 30, 2019 |

Cause

This condition occurs in the following deployment scenarios:

  • Client network is IPv4 and Avaya Aura® Media Server network is IPv6, or vice versa.

  • There is a mismatch of IP versions between the client network and the Avaya Aura® Media Server network.

Solution

Procedure

Contact your administrator to set the same media preference setting for the client network and the Avaya Aura® Media Server network.