Use this procedure to enable the Agent Service mode to start receiving agent calls.
Before you begin
Enable and log in to Phone Service.
Procedure
On the Top of Mind screen, click the presence status indicator.
If the Agent Login switch is in the OFF state, click Agent Login.
Avaya Workplace Client does one of the following:
If you did not provide your Agent Login credentials, Avaya Workplace Client displays the Accounts screen so that you can enter your valid credentials. You then need to repeat the above steps to log in.
If the log in succeeds, the Agent Login switch changes to the ON state.
