Updating your skill set on Windows clients

Last Updated : Jun 26, 2024 |

About this task

Use this procedure to update your skill set based on your acquired skills. Depending on your skill set, you can then provide support for the incoming agent calls.

Tip:

To change your skill set, in the Avaya Workplace Client settings, click User Preferences > Agent Service > My Skills.

Before you begin

  • Your administrator must enable you to update your skill set.

  • Your administrator must configure more than one skill.

  • You must not be on an active call or in the After Call Work state.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click add-rem-sk.

    Avaya Workplace Client displays the My Skills screen.

  3. Select one or more skills and their skill levels.
  4. Save the changes.