When iOS suspends Avaya Workplace Client or your device is locked, and you receive a Team button call or Group pickup call, you can see a lock screen notification. To answer the call, you must unlock your device and open Avaya Workplace Client.
Cause
This is a limitation of iOS CallKit and Apple Push Notification service (APNs).
Solution
Unlock your device and open Avaya Workplace Client to answer the call.
