Adding participants to a conversation on desktop clients

Last Updated : Nov 26, 2025 |

About this task

Use this procedure to add participants to an Avaya Multimedia Messaging conversation.

If you add a participant who has never logged in to Avaya Multimedia Messaging, Avaya Workplace Client displays the following error message: Participant address is incorrect.

Before you begin

You must have an active conversation.

Procedure

Do one of the following:

  1. Drag and drop contacts to a conversation.

    You cannot drag contact groups to a conversation.

  2. On the Participants screen:
    1. Right-click an existing participant and select Add participant.
      Note:

      Use the Add Participant dialog box to add users from only the Local or Workplace Contacts list. To add a new participant from an LDAP to a conversation, search for the contact using the name or number field and then drag and drop the contact into the conversation.

    2. Search for a contact and then select that contact.
    3. Select Add.
    4. In the confirmation dialog box, confirm the action.