Logging in to the Agent Service mode on Windows clients from the Button Module screen

Last Updated : Jun 01, 2023 |

About this task

Use this procedure to log in to the Agent Service mode so that you can receive agent calls when your availability state is Available.

Before you begin

  • Your administrator must enable Agent Service in the settings file.

  • Your administrator must not include your agent credentials in the settings file.

  • Your administrator must configure the Agent Login button for your extension.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click Agent Login.
  3. Enter your agent credentials.
  4. Click Login.

    Avaya Workplace Client logs you into the Agent Service mode. Also, the Agent Login button changes to Agent Logout.