Hunt Groups overview

Last Updated : Sep 10, 2020 |

Your administrator can use the Hunt Groups feature to set up a group of extensions that can handle multiple calls to a telephone number. Additionally, your administrator can choose the call distribution method to route calls. For each call to the number, the system hunts for an available extension in the hunt group, and connects the call to that extension.

A hunt group is especially useful when an administrator expects a high number of calls to a particular telephone number.

A hunt group might consist of people who are trained to handle calls on specific topics. For example, the group might be a:

  • Benefits department within a company

  • Service department for products that a company sells

  • Travel reservations service

  • Pool of attendants

You can be a member of multiple hunt groups.

Avaya Workplace Client supports the Hunt Group Busy feature. If your administrator configures this feature, you can activate this feature to avoid receiving calls on your extension from a particular hunt group.

Using the Hunt Groups feature on mobile clients

Before you begin

Ensure that your administrator has configured the Hunt Groups feature for your extension.

Procedure

  1. On the Avaya Workplace Client menu, tap Hunt Groups.

    Avaya Workplace Client displays the Hunt Groups screen.

  2. To avoid receiving calls on your extension for a particular hunt group, do the following:
    1. Tap More.
    2. Tap Set Position as Busy.

      Avaya Workplace Client changes the status from Available to Busy for that hunt group.

  3. To change the default name for a particular hunt group, do the following:
    1. Tap More.
    2. In the Edit Label area, tap the hunt group name.
    3. Type a new name for the hunt group.
  4. Save the changes.

Using the Hunt Groups feature on desktop clients

Before you begin

Ensure that your administrator has configured the Hunt Groups feature for your extension.

Procedure

  1. On Avaya Workplace Client, click Features Manager and then click Hunt Groups.
  2. To avoid receiving calls on your extension for a particular hunt group, select the check box next to the appropriate hunt group.

    Avaya Workplace Client changes the status from Available to Busy for that hunt group.

  3. To change the default name for a particular hunt group, do the following:
    1. Hover the cursor next to a hunt group name.
    2. Click Edit.

      Avaya Workplace Client displays the Edit Hunt Group dialog box.

    3. In the Label field, type a new name for the hunt group.
    4. To save the changes, click OK.