Sending an SMS or Fax message to an enterprise contact using the native email application

Last Updated : Nov 10, 2021 |

About this task

Use this procedure to send an SMS or Fax message to a contact from the Contact Details screen.

Tip:

You can also send an SMS or Fax message to a contact from the Contact context menu using the SMS and Fax options. Additionally, you can search for an enterprise contact and then send an SMS or Fax message to that contact.

Before you begin

  • Your administrator must enable and configure the SMS and Fax gateway.

  • The contact must include a mobile and Fax number.

Procedure

  1. Go to the Contacts screen.
  2. Locate the contact to send an SMS or Fax message.
  3. Select the contact.
  4. On the Contact Details screen, select one of the following:

    • In the Send an SMS Message area, next to a Mobile number, select Email.

    • In the Send a FAX Message area, next to a Fax number, select Email.

    A new email message opens in your default email application. Avaya Workplace Client composes the email address based on the administered gateway and contact mobile or Fax number. The email address also includes the SMS or Fax prefix if your administrator configures it.

  5. Complete the fields, and select the option to send the email.

    The email application sends the SMS or Fax message to the contact.