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Configuring the ACW state on Windows clients from the Agent bar
About this task
If your availability state is Available or On a call and you do not want to receive an Automatic Call Distribution or agent call, use this procedure to change your availability state to After Call Work (ACW). However, you continue to receive Unified Communications calls.
Tip:
You can dial a feature access code to change your availability state to ACW.
You can use the ACW state to work on pending tasks related to the previous call.
If your administrator configures different Call Work Codes (CWC), you can enter a CWC when your availability state is On a call or After Call Work. Examples of CWCs are offer sent, offer accepted, and offer rejected.
Before you begin
Your administrator must configure the ACW and CWC buttons for your extension.
Procedure
- On the Agent bar, for the ACW state, do one of the following:
Click
: To view a menu with the list of call work codes.Press
: To select the default call work code.Press Ctrl + Alt + W: To select the default call work code.
If you customize the keyboard shortcut for the ACW state using the Keyboard Shortcuts screen, you must use that keyboard shortcut.
- If you can view a menu, do one of the following:
Click an existing call work code.
Click Enter Call Work Code, and type a call work code and click OK.