Viewing the agent call history on mobile clients

Last Updated : Jun 01, 2023 |

About this task

If your administrator configures the:

  • Bridged Line Appearance (BLA) feature on your extension, the call logs display additional information for BLA calls.

  • Agent Service feature on your extension, the call logs display additional information of agent calls such as agent ID, or VDN name or number.

  • Offline Call Journaling feature, you have a consistent view of call logs that are generated whether or not a device is logged in.

Procedure

  1. Go to the History screen.
  2. Filter the call history using the following options:

    • All History

    • Missed Calls

    • Outgoing Calls

    • Incoming Calls

    • Voicemails

    Avaya Workplace Client displays the relevant call history.

  3. To further filter the call history, tap Filter Call Domain.
  4. Tap the following:

    • Your History: To access personal history logs.

    • Bridged Line Calls: To access BLA call logs.

    • Agent Service Calls: To access agent call logs.