On mobile platforms, by default the Avaya Workplace Client application prefers the Client Enablement Services call history and Client Enablement Services call journaling. This default functionality is applicable only when 24x7 Call Journaling and Client Enablement Services are available. If your administrator enables the Offline Call Journaling feature, you cannot view the Client Enablement Services call history including voice mail.
With this feature, active synchronization of call history between Session Manager and the endpoints is minimal after the initial login or download. However, when you attempt to delete a call history from an endpoint, the endpoint sends a PPM request to delete the corresponding call history from the central repository of Session Manager.
Call history download is initiated by the client when the client:
