Avaya Workplace Client displays a timer for the time duration an agent is in a specific state. For the Not Ready (AUX) state, Avaya Workplace Client displays the reason code under groups and subgroups and the timer.

Avaya Workplace Client also displays an Accumulated Timer with the agent's current and total time in different states.

When the active agent logs out of the Agent Service mode, Avaya Workplace Client does not display the timer and the Accumulated Timers summary resets when the next agent logs in.