Cannot answer Hunt group call on Avaya Workplace Client for iOS

Last Updated : Oct 05, 2023 |

Condition

When you receive a Hunt group call on your iOS device, the slide to answer option cannot be used to answer the call through the push notification for the first time on your device.

Cause

This is a limitation of iOS CallKit and Apple Push Notification service (APNs).

Solution

Wait until the second ring, then answer the phone. If you answer the call on the first ring, drag the slide to answer option again to answer the call.