Using agent functionality on mobile platforms

Last Updated : Apr 15, 2021 |

You can use the following Agent functionality with Avaya Workplace Client on mobile platforms:

  • Answer or decline an incoming agent call.

  • Configure your agent states: Available, Not Ready that is AUX, or After Call Work.

  • Enable the Auto In or Manual In work mode.

  • Update your skill set.

  • View your call history.