Using the Supervisor Assist feature on Windows clients from the Button Module screen

Last Updated : Feb 06, 2023 |

About this task

Use this procedure to speed dial your supervisor and to add or transfer a held call to your supervisor.

Before you begin

  • Your administrator must configure the Supervisor Assist feature for your extension.

  • You must be logged in as an agent.

  • You must be on an active agent call, or the phone must be in the idle mode. For this procedure, you must be on an active agent call.

  • Your supervisor must be logged in.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click Assist.

    Avaya Workplace Client places the active call on hold and initiates a new call with your supervisor. After your supervisor answers the call, the feature button indicator turns green. You can do one of the following:

    • Drop the call with your supervisor and continue with the previously held call.

    • Transfer the existing call to your supervisor.

    • Conference the call with the customer.

    • Place the call with your supervisor on hold and go back to the customer call.