AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using Avaya Workplace Client for Android, iOS, Mac, and Windows
Configuring the Not Ready state on mobile clients
About this task
If your availability state is Available or On a call and you do not want to receive an Automatic Call Distribution or agent call, use this procedure to change your availability state to Not Ready, that is, AUX. However, you continue to receive Unified Communications calls.
Tip:
You can dial a feature access code to change your availability state to Not Ready.
You can use the Not Ready state for short breaks, such as a lunch break.
If your administrator configures different reason codes, you can select a reason code when changing your availability state to Not Ready. Examples of reason codes are meal and coffee breaks.
Before you begin
Your administrator must configure the Not Ready button for your extension.
Procedure
- On the Agent bar, for the Not Ready state, do one of the following:
Tap
.Press
.
Avaya Workplace Client displays the Not Ready screen.