Searching for a contact on desktop clients

Last Updated : Apr 09, 2025 |

About this task

When you search for a contact, Avaya Workplace Client performs a search for that contact in directories according to the following priority:

  1. Avaya Aura® Device Services

  2. LDAP

  3. Avaya Cloud Services

  4. Local

  5. Profile

    Note:

    To be able to search for profile contacts, your administrator must configure the parameter to import ACM profiles.

You can perform an advanced search for enterprise contacts only if you use Avaya Aura® Device Services Release 7.1.6 and later. You cannot perform an advanced search for contacts that you added as Local or Workplace contacts.

Before you begin

Ensure that Avaya Aura® Device Services, LDAP, and Avaya Cloud Services are configured properly.

Procedure

  1. In the name or number field, start typing the name of the contact or the contact details that you want to look for.

    Avaya Workplace Client displays the contacts that match the search text. Avaya Workplace Client additionally displays the audio and video call buttons in the name or number field if you entered a number.

To perform an advanced search for enterprise contacts, do the following:

  1. In the name or number field, click Open Enhanced Search.
  2. Type the search keywords in one or more of the following fields:

    • Name

    • Location

    • Department

  3. Click Search.

    Avaya Workplace Client displays the contacts that match the search text. Avaya Workplace Client additionally displays the audio and video call buttons in the name or number field if you entered a number.

Related information
Configuring the contact search settings on Avaya Workplace Client for Android