Call transfer

Last Updated : Feb 14, 2022 |

The following call transfer options are available:

  • Blind transfer: Transfer the call to a person without talking to that person to inform that you are transferring the call.

    On Avaya Workplace Client for Windows, your administrator must enable the blind transfer option.

  • Consultative transfer: Talk to the person to whom you are transferring the call before you perform the transfer.

Performing a blind transfer on mobile clients

About this task

Use this procedure to transfer a call to a person without talking to that person to inform that you are transferring the call.

Procedure

  1. While on a call, tap More.
  2. Tap Transfer Call.
  3. To transfer the call, choose:

    • A contact

    • From history

    • A number to enter

    Avaya Workplace Client transfers the call to the selected number.

Performing a blind transfer on desktop clients

About this task

Use this procedure to transfer a call to a person without talking to that person to inform that you are transferring the call.

Tip:

If you are on a call on your desktop client, you can also perform a blind transfer by searching for a contact. You can then drag and drop the contact from the search result to the call appearance, and select the option to transfer the call.

Before you begin

Your administrator must enable the blind transfer option on Avaya Workplace Client for Windows.

Procedure

  1. While on a call, click More.
  2. Click Transfer Call.
  3. Do one of the following:

    • In the Name or Number field, type a name or phone number.

    • Click a contact name from your contacts list.

  4. Click Transfer Call.

    Avaya Workplace Client transfers the call to the selected number.

    Note:

    If your administrator enables the option to automatically hold the active call before blind transfer, Avaya Workplace Client for Windows puts the active call on hold before performing the blind transfer.

Performing a consultative transfer

About this task

Use this procedure to talk to the person to whom you are transferring a call before you perform the transfer.

Note:

Your administrator can disable the Transfer Call option from the active call More menu when you receive more than one call on Avaya Workplace Client. This option is applicable for desktop and mobile platforms. This option is unavailable on Mac. By default, Transfer Call option is available to transfer the call.

Procedure

  1. While on a call, go to the Top of Mind screen and dial the number of the user to whom you want to transfer the call.
  2. Select More.
  3. Select Transfer Call.
  4. To transfer the call, choose the existing held call.

    Avaya Workplace Client transfers the call.