Exporting an instant messaging conversation on Windows clients

Last Updated : Nov 26, 2025 |

About this task

Use this procedure to export an instant messaging conversation to an HTML file.

All timestamps in the exported HTML file are in the UTC format.

Note:

The exported HTML file does not include the font settings even if you select the Apply font settings to incoming messages check box in User Preferences.

Before you begin

  • Your administrator must enable the capability to export an instant messaging conversation.

  • You must have an active conversation.

Procedure

  1. In the conversation window, do one of the following:

    • Click Options menu and then click Export Conversation.

    • In the left pane, right-click a participant and then click Export Conversation.

    You can view the file location chooser dialog box.

  2. Choose a location where you want to save the file.
  3. Optional Change the file name.
  4. Click Save.

    Avaya Workplace Client starts exporting the instant messaging conversation and displays a message once the export process is complete.

  5. Optional To view the location of the exported file, click Open Folder.

    The exported file includes the HTML file and all attachments.

    Tip:

    To avoid replacing an existing exported file, extract the contents of the exported file into its own directory or change the file name.