You can configure a screen pop to open a desktop application or a web service in an external or internal browser.
For example, a client database, a trouble ticket application, a custom application to open a remote application containing reference to a web application, and other call-related data in a web program format.
Procedure
In the Avaya Workplace Client Settings window, select User Preferences > Screen Pops Configuration.
The system displays the Screen Pops Configuration window.
Click Add Screen Pop Rule.
The system displays the New Screen Pop Rule window.
In the Name field, type a name for the new screen pop rule.
From the Type list, select one of the following:
Internal browser: To specify the URL for a web service to open in an internal browser.
External browser: To specify the URL for a web service to open in an external browser.
Application: To browse and specify the path for an application on the local system. If you select Application, you need to locate and select the application in the Application field.
Dialog: To specify a message to display in a dialog window.
In the URL field, do one of the following:
To open a remote application containing reference to a web application as a Screen Pop, type a valid web address.
Note:
The URL can be CGI scripts, Java scripts, or any other web-based tools. To view a URL on a telephone number parameter, the example must contain one of the Avaya Workplace Client (%) parameters as http://mycompany.com/data?tel=%m. The format of the URL depends on the data and format of the web program.
To use a Windows application as a screen pop, specify a valid directory path. For example, type C:\Program Files\Adobe\Acrobat 7.0\Acrobat\Acrobat.exe.
Note:
The application can be a file name with an extension specified in Windows Registry, for example, .html, .doc, or .txt extensions. If you specify an extension that is not specified in Windows Registry, the system displays an error message.
From the Applicable Parameters List list, copy the required parameter.
To indicate when the application must trigger the Screen Pop, from the Trigger list, select the appropriate trigger.
To open a Screen Pop application for a specific VDN, enable VDN-Only Trigger and type the VDN name in the corresponding field.
Click Add.
Note:
If you select the trigger type as Outgoing call is established or Outgoing call is released, then VDN-Only Trigger and VDN fields do not work.
