My Phones overview

Last Updated : Sep 16, 2021 |

Use the My Phones feature on mobile clients to configure the phones associated with your account. Use the Ring Phones feature to configure which numbers must ring for an incoming call. If you cannot answer an incoming call, Avaya Workplace Client automatically sends the call to your office voice mail.

Your deskphone routes calls to the destination numbers that you specify on the Incoming Calls screen. You can add, update, and delete the destination numbers in the My Phones list.

Avaya Workplace Client creates the deskphone and the mobile phone destinations automatically when you sign up for Avaya Workplace Client. You must add your mobile phone number. If you do not want your mobile phone to ring, do not select the corresponding option on the Incoming Calls screen.

Note:

The mobile phone number is mandatory and you cannot delete it. You also cannot delete or change the deskphone number.

You can add any number of telephones to the My Phones list. However, you can select only four telephones to ring simultaneously, including your mobile phone, when you receive a call on your deskphone.

Adding a telephone number to your phones list

About this task

Use this procedure only on mobile clients.

Before you begin

Enable and log in to Client Enablement Services.

Procedure

  1. On the Top of Mind screen, tap the presence status indicator.
  2. Go to the Incoming Calls or Outgoing Calls screen, and tap Manage my phones.
  3. Tap Add Phone.

    Avaya Workplace Client displays the Add Phone dialog box.

  4. Type the name of the new telephone in the following field:

    • On Avaya Workplace Client for Android: Name

    • On Avaya Workplace Client for iOS: Label

  5. In the Number field, type the new telephone number.
  6. Tap Save.

    Avaya Workplace Client displays the new name with the number in the My Phones list.

Updating a telephone number in your phones list

About this task

Use this procedure only on mobile clients.

Before you begin

Enable and log in to Client Enablement Services.

Procedure

  1. On the Top of Mind screen, tap the presence status indicator.
  2. Go to the Incoming Calls or Outgoing Calls screen, and tap Manage my phones.
  3. Optional If available on the Avaya Workplace Client platform, tap Edit. Otherwise, go to the next step.
  4. Tap the telephone number that you want to update.

    You cannot change the deskphone number.

  5. In the Edit Phone dialog box, you can update the following:

    • The name of the telephone.

    • The number of the telephone.

    • The SMS or email address.

      This option is available if you selected the Mobile option for update. You must enter the value in the following format: xxx@abc.com.

  6. Tap Save.

    Avaya Workplace Client displays the new name with the number in the My Phones list.

Deleting a telephone number from your phones list

About this task

Use this procedure only on mobile clients.

Before you begin

Enable and log in to Client Enablement Services.

Procedure

  1. On the Top of Mind screen, tap the presence status indicator.
  2. Go to the Incoming Calls or Outgoing Calls screen, and tap Manage my phones.
  3. Delete the telephone number.

    The mobile phone number is mandatory. You cannot delete the number. Also, you cannot delete the deskphone number.

  4. Optional If available on the Avaya Workplace Client platform, tap Delete. Otherwise, go to the next step.

    Avaya Workplace Client displays the confirmation dialog box.

  5. Tap Delete.

    Avaya Workplace Client deletes the telephone number from the My Phones list.