Selecting the primary extension or BLA

Last Updated : Apr 19, 2022 |

About this task

Use the Bridged Lines screen to:

  • Select the primary extension or a bridged line to make an outgoing call.

  • View all your bridged lines and the active calls on each bridged line.

  • Make, answer, join, and end Bridged Line Appearance (BLA) audio calls.

    You can also make BLA audio calls from any screen in the Avaya Workplace Client application after you select a bridged line using this procedure.

Note:

Avaya Workplace Client displays a maximum of 15 BLA buttons in the Call as field in Feature Manager. If you need more than 15 BLA buttons, ask your administrator to enable the Button Module for your extension in the settings file.

Before you begin

  • Ensure that your administrator provisioned the BLA feature on your extension.

  • Add a contact for the BLA line owner.

    If you add this contact, Avaya Workplace Client displays the line owner name when you select a BLA line in the Call as field and for incoming call alerts.

Procedure

  1. Do one of the following:

    • On mobile clients: On the Avaya Workplace Client menu, select Bridged Lines.

    • On desktop clients: Select Feature Manager and then select Bridged Lines.

  2. In the Call as field, select the primary extension or the BLA line that you want to use to make a call.

    If you select a BLA line, Avaya Workplace Client displays a BLA icon next to the presence status indicator on the Top of Mind screen.

  3. Optional If you select a BLA line and want Avaya Workplace Client to automatically return to the primary extension as the default setting after a call, do one of the following. Otherwise, go to the next step.

    • On mobile clients: Select Reset to “Me” after one call.

    • On desktop clients: Select Auto-revert back to “Me” after one call.

  4. Save the changes.