Logging in and out of the Avaya Workplace Client services

Last Updated : Sep 29, 2025 |

About this task

Use this procedure to view all your Avaya Workplace Client services and the accounts that you use to authenticate each service. If you enable the following:

  • Avaya Authorization for one or more services, Avaya Workplace Client displays the Avaya Authorization area.

  • Unified Login for one or more services, Avaya Workplace Client displays the Workplace area.

Note:

  • If you do not know or have forgotten your credentials, contact your local administrator or IT department for assistance.

  • If your administrator has set a password for mobile clients, you cannot sign out of Avaya Workplace Client without entering the password.

  • The maximum character limit for the SIP extension and password for Avaya Workplace Client is 20 and 31, respectively. If you exceed this limit when adding these parameters to the configuration file, their values are reset automatically. If you type these values, Avaya Workplace Client restricts you from exceeding this limit. For more information, you can hover over the Information icon.

  • When you type the username for the Avaya Workplace Client account for Windows and Android, the entered text is displayed by default, however, when you type the password, the entered text is masked by default. Use the eye icons to mask or hide the entered username and password, respectively.

  • To enable or disable automatic login for the agents, toggle Auto Agent Login. This is applicable only for Avaya Workplace Client for Windows.

Procedure

  1. In the Avaya Workplace Client settings, select Accounts.

    Avaya Workplace Client displays the Accounts screen.

  2. Log in to the services that you need with the appropriate credentials.
  3. Do one of the following:

    • On mobile clients: Select Connect.

    • On desktop clients: Select Done.

  4. To log out of Avaya Workplace Client, select Sign Out.

    You can also log out from Avaya Workplace Client by selecting the presence status indicator and then selecting Sign Out.

  5. Optional If you receive a prompt to enter the password on mobile clients, enter the administrator password.
Related information
Configuring the display preferences on desktop clients