Currently, Avaya Workplace Client for Windows and Avaya Workplace Client for Mac support different Communication Manager features as feature buttons in Feature Manager.

Hard endpoints, such as 96x1 SIP and J100 Series SIP phones, support the expansion module as separate hardware. This expansion module has all the supported features configured on System Manager for SIP extensions.

To support the configuration of multiple feature buttons and its functionality, Avaya Workplace Client for Windows and Avaya Workplace Client for Mac now support Button Module, which is similar to the expansion module.

Currently, Avaya Workplace Client for Windows and Avaya Workplace Client for Mac do not support all feature buttons.

Avaya Workplace Client for Windows supports the following Unified Communications (UC) feature buttons:

• Autodial: To dial a preconfigured number.

  Note:

  If your administrator configures the Autodial button without a preconfigured number, Avaya Workplace Client does not display the Autodial button on Button Module.

• Automatic Callback: To activate the feature when you call a busy or an unanswered internal telephone.

  Communication Manager monitors the called party. When the called party is available to receive the call, Communication Manager automatically initiates Automatic Callback. You receive priority ringing. After you answer the call, the called party receives the call.

• Automatic Message Waiting: To monitor the voice mailbox of another user.

  If a new message arrives in the voice mailbox, you receive a visual notification.

• AUDIX One-Step Recording: To record telephone conversations for point-to-point calls and Communication Manager adhoc conference calls.

• Block Calling Party Name (CPN): To block the calling party information and replace it with a hard-coded text.

• Bridge Line Appearance: To give single-line and multiappearance telephones the appearance of another telephone number.

• Busy Indicator: To make a speed dial call to the configured extension number. It also provides multiappearance telephone users and attendants a visual indicator of the busy or idle status of an extension number.

• Call Park: To park an active call on Communication Manager.

• Call Pickup: To answer calls for another pickup group member.

  You can enable or disable the audible ringing and visual alert notifications for the Call Pickup button. The Call Pickup button supports the shared control mode when Avaya Workplace Client is the controlling client.

  Note:

  You can also configure the audible ringing and visual alert notification for Call Pickup from the Feature Manager screen.

• Call Redirection features for other extensions: To activate the following feature buttons for other extensions:

  • Send All Calls

  • Call Forward

  • Call Forward Busy/No Answer

  • Enhanced Call Forward

  Note:

  You can continue to activate Call Redirection features for your extension from the Incoming Call Features screen.

• Call Unpark: To retrieve a parked call from the same or another extension.

• Directed Call Pickup: To specify which telephone a user wants to answer.

• Exclusion: To maintain the privacy of telephonic conversations and ensure that unwanted parties cannot join the call.

• Extended Call Pickup: To answer an incoming call which is ringing in another pickup group.

  You must enter the extended pickup group number as per your administrator configuration on Communication Manager.

• Hunt Group Busy: To allow or avoid incoming calls on your extension from a specific hunt group.

  If you enable this feature, which indicates that you are busy, you do not receive hunt group calls from a specific hunt group. If you disable this feature, which indicates that you are available, you receive incoming calls for that hunt group.

• Limit Number of Concurrent Calls (LNCC): To restrict the number of incoming calls to one call at a time.

• Malicious Call Trace: To identify malicious communication on calls.

• No-Hold Conference: To add a new participant into an active call without holding the active call. You can start this Adhoc audio conference call only by using Communication Manager.

• Service Observe: To listen in and possibly talk on calls to extensions, attendants, agents, or VDNs.

• Team Button: To monitor other extensions that are part of a team of extensions.

Avaya Workplace Client for Mac supports the following Unified Communications (UC) feature buttons:

• Automatic Callback: To activate the feature when you call a busy or an unanswered internal telephone.

  Communication Manager monitors the called party. When the called party is available to receive the call, Communication Manager automatically initiates Automatic Callback. You receive priority ringing. After you answer the call, the called party receives the call.

• Autodial: To dial a preconfigured number.

• Block Calling Party Name (CPN): To block the calling party information and replace it with a hard-coded text.

• Bridge Line Appearance: To give single-line and multiappearance telephones the appearance of another telephone number.

• Busy Indicator: To make a speed dial call to the configured extension number. It also provides multiappearance telephone users and attendants a visual indicator of the busy or idle status of an extension number.

• Call Park: To park an active call on Communication Manager.

• Call Pickup: To answer calls for another pickup group member.

  You can enable or disable the audible ringing and visual alert notifications for the Call Pickup button. The Call Pickup button supports the shared control mode when Avaya Workplace Client for Mac is the controlling client.

  Note:

  You can also configure the audible ringing and visual alert notification for Call Pickup from the Feature Manager screen.

• Call Unpark: To retrieve a parked call from the same or another extension.

• Directed Call Pickup: To specify which telephone a user wants to answer.

• Extended Call Pickup: To answer an incoming call which is ringing in another pickup group.

  You must enter the extended pickup group number as per your administrator configuration on Communication Manager.

• Hunt Group Busy: To allow or avoid incoming calls on your extension from a specific hunt group.

  If you enable this feature, which indicates that you are busy, you do not receive hunt group calls from a specific hunt group. If you disable this feature, which indicates that you are available, you receive incoming calls for that hunt group.

• Limit Number of Concurrent Calls (LNCC): To restrict the number of incoming calls to one call at a time.

• Team Button: To monitor other extensions that are part of a team of extensions.

• Unblock Calling Party Name (CPN): To unblock the calling party information.

You must be on an active call to use some of these feature buttons. You can use the feature buttons in the My Computer mode and the Other Phone mode.

To dock and undock Button Module from Avaya Workplace Client, you can use the and options on the Button Module screen. By default, Button Module is undocked from Avaya Workplace Client.

Button Module size and position persist as per the dock and undock state. Your changes are saved across login sessions. To resize the unified dashboard, that is, dashboard window with Button Module docked, you can drag the:

• Splitter to resize the dashboard window. Splitter is the vertical line separator between the main dashboard and Button Module.

• Left or right border of the unified dashboard to resize the Button Module screen.