Shortcut keys for Avaya Workplace Client for Mac and Windows

Last Updated : May 13, 2025 |

You can use the default shortcut keys to access the following functionality on desktop clients. However, you can update the keyboard shortcuts only on Avaya Workplace Client for Windows.

Function

Avaya Workplace Client for Mac

Avaya Workplace Client for Windows

Notes

Apply bold format in chat

command + B

Ctrl + B

—

Apply italic format in chat

command + I

Ctrl + I

—

Apply underline format in chat

command + U

Ctrl + U

—

Call Actions

Answer Incoming Call

option + command + A

Ctrl + Alt + A

—

Ignore Incoming Call

—

Ctrl + Alt + I

—

Mute / Unmute

control + M

Ctrl + M

—

End Current Call

option + command + E

Ctrl + Alt + E

—

Hold / Unhold Current Call

shift + control + H

Ctrl + H

—

Transfer Current Call

option + command + T

Ctrl + T

—

Transfer Current Call to Last Held Call

—

Ctrl + Alt + T

—

Transfer Last Held Call to Current Call

Ctrl + Alt + C

Merge Current Call with Last Held Call

—

Ctrl + Alt + M

—

Redial

—

Ctrl + R

Redials the last outgoing number.

Dial from clipboard

option + W

Alt + W

—

App & Call Status

Check App Status

—

Ctrl + Alt + 1

Invokes narration on sign in status, Desk Phone mode on or off, and phone service impacting errors.

Check Voicemail Status

—

Ctrl + Alt + 2

—

Check Incoming Call Feature Status

—

Ctrl + Alt + 3

—

Read Current Call Appearance

—

Ctrl + Alt + 9

Invokes narration on the active call information such as user name or number and call timer.

Narrator

Narrator On / Off

—

Ctrl+ Alt + N

—

Stop Reading

—

Ctrl + Spacebar

—

Repeat Last Phrase

—

Ctrl + Shift + X

—

App Window & Navigation

Hidden Mode On / Off

—

Ctrl + Alt + H

—

Show / Hide Dashboard

—

Ctrl + Alt + U

When the application is in focus, minimizes the application.

When the application is minimized or not in focus, opens the application and puts the application in focus.

Call Voicemail

—

Ctrl + Alt + V

—

Open Dialpad

command + D

Ctrl + D

—

Select Top of Mind

shift + command + T

Alt + T

—

Select Favorites

shift + command + F

Alt + F

—

Select Contacts

shift + command + C

Alt + C

—

Select History

shift + command + H

Alt + H

—

Select Messages

shift + command + I

Alt + I

—

Select Meetings

shift + command + M

Alt + M

—

Search

F3

F3

—

Show / Hide Button Module

—

Ctrl + Alt + B

—

Zoom in

—

Ctrl + (+) or Ctrl + (=)

—

Zoom out

—

Ctrl + (-)

—

Reset zoom to default

—

Ctrl + (0)

—

Show / Hide Feature Panel

—

Ctrl + Alt + B

—

Agent Actions

Read Current Agent State

—

Ctrl + Alt + 4

Invokes narration on the current agent state, including reason code information and state duration if applicable. This shortcut works only with built-in narrators.

Agent After Call Work

—

Ctrl + Alt + W

—

Agent Ready

—

Ctrl + Alt + R

—

Agent Not Ready

—

Ctrl + N

—

Select Auto In Mode

—

Ctrl + Alt + L

—

Select Manual In Mode

—

Ctrl + Alt + M

—
Related information
Configuring keyboard shortcuts on Avaya Workplace Client for Windows