Sending logs to support

Last Updated : Apr 14, 2025 |

About this task

If you face an issue with the Avaya Calling for Microsoft Teams application, you might be required to send the logs to Avaya support for troubleshooting the issue.

Before you begin

Get the support email address from your administrator.

Procedure

  1. In the Avaya Calling for Microsoft Teams application, click Contact Us.
  2. Click Copy logs to clipboard.

    Avaya Calling for Microsoft Teams application displays a message after the logs are successfully copied to the clipboard.

  3. Click Send e-mail.

    Your native email client opens and displays a new email window.

  4. In the body of the email, right-click and select paste so that the logs you copied in step 3 are pasted as email content.
  5. Enter the details in the To and Subjects fields.
  6. Click Send.