Enabling the work mode on Windows clients from the Agent bar

Last Updated : Jun 14, 2023 |

About this task

Use this procedure to enable the Auto In or Manual In work mode.

Depending on the mode that you select and the configuration by your administrator, when you end the active call, your agent login state changes automatically to Available or After Call Work.

Before you begin

Your administrator must configure the Auto In and Manual In buttons for your extension.

Procedure

  1. On the Agent bar, click Customer Service Menu.
  2. Click one of the following:
    • Auto In

    • Manual In