Starting an instant message conversation on desktop clients

Last Updated : Nov 26, 2025 |

About this task

Use this procedure to start an instant message conversation with contacts using Avaya Multimedia Messaging.

You can also start an instant message conversation using the messaging address. However, the steps involved in starting such a conversation are different and are covered in a different procedure.

Your administrator can configure whether Avaya Workplace Client coalesces or merges separate messages into one or displays each message as a separate message. By default, Avaya Workplace Client coalesces or merges separate messages into one.

Before you begin

Your administrator must configure the appropriate parameters so that you can view the New conversation option.

Procedure

Click New conversation.
Drag and drop contacts or contact groups.
Click .

Avaya Workplace Client displays a new conversation window.
Optional To type a subject:
1. On the conversation window, click .
2. Click Edit Subject.
3. Type a subject.
4. Click Done.
In the Enter message text field, type your message.
Optional To add a static emoji, click and select the static emoji that you want to use.

To change the skin tone of a static emoji that has a skin tone variant, click Skin Tone and select a different skin tone.
Optional To add an animated emoji, click and select the animated emoji that you want to use.
Optional If you have enhanced privileges, send generic attachments and use the built-in recording feature of Avaya Workplace Client to attach audio, video, or image files.
Click .

Avaya Workplace Client sends the message.