Enabling the Agent Service mode on mobile clients

Last Updated : Jun 01, 2023 |

About this task

Use this procedure to enable the Agent Service mode so that you can start receiving agent calls.

Before you begin

  • Enable and log in to Agent Service.

  • Enable and log in to Phone Service.

Procedure

  1. On the Top of Mind screen, tap the presence status indicator.
  2. Optional If the Agent Login switch is in the disabled state, tap Agent Login.
  3. Save the changes.