Starting an instant message conversation on mobile clients

Last Updated : Nov 26, 2025 |

About this task

Use this procedure to start an instant message conversation with contacts using Avaya Multimedia Messaging.

You can also start an instant message conversation using the messaging address. However, the steps involved in starting such a conversation are different and are covered in a different procedure.

Your administrator can configure whether Avaya Workplace Client coalesces or merges separate messages into one or displays each message as a separate message. By default, Avaya Workplace Client coalesces or merges separate messages into one.

Procedure

  1. Go to the Messages screen.
  2. Tap New conversation.

    Avaya Workplace Client displays the Choose contacts for your conversation screen.

  3. Select the contacts whom you want to include in the conversation.
  4. Tap Next.

    Avaya Workplace Client displays the Confirm contacts for your conversation screen.

  5. Tap Add.
  6. Optional Type a subject and tap Done.
  7. In the Enter message text field, type your message.
  8. Optional To add an animated emoji, tap Animated emoji and select the animated emoji that you want to use.

    You can add a static emoji anywhere in the text using the native keyboard.

  9. Optional If you have enhanced privileges, send generic attachments and use the built-in recording feature of Avaya Workplace Client to attach audio, video, or image files.
  10. Tap Send.

    Avaya Workplace Client starts a new conversation.

Related information
Starting an instant messaging conversation using the messaging address on mobile clients
Starting a conversation with all members of a contact group on mobile clients