Making a call using the alphanumeric URI on mobile clients

Last Updated : Jan 12, 2022 |

About this task

Use this procedure to make a voice or video call using the alphanumeric Uniform Resource Identifier (URI). For example, you can use the alphanumeric URI to call an external user, such as a Skype for Business user, using 123john@telenor.com.

Tip:

In the New Contact area, you can perform the following actions on the alphanumeric URI to view the option to make a call:

  • On iOS devices, depending on the OS version, you might be able to swipe left or full swipe to the right.

  • On Android devices, you can press and hold.

Procedure

  1. On the Top of Mind screen, in the name or number field, type a valid alphanumeric URI.

    Avaya Workplace Client displays the alphanumeric URI in the New Contact area.

  2. Tap the alphanumeric URI.

    Avaya Workplace Client displays the Contact Details screen.

  3. In the Make a Call area, next to the alphanumeric URI, tap one of the following:

    • Audio Call

    • Video Call

    Avaya Workplace Client dials the alphanumeric URI.