Configuring the ACW state on mobile clients

Last Updated : Aug 05, 2020 |

About this task

If your availability state is Available or On a call and you do not want to receive an Automatic Call Distribution or agent call, use this procedure to change your availability state to After Call Work (ACW). However, you continue to receive Unified Communications calls.

Tip:

  • You can dial a feature access code to change your availability state to ACW.

  • You can use the ACW state to work on pending tasks related to the previous call.

If your administrator configures different Call Work Codes (CWC), you can enter a CWC when your availability state is On a call or After Call Work. Examples of CWCs are offer sent, offer accepted, and offer rejected.

Before you begin

Your administrator must configure the ACW and CWC buttons for your extension.

Procedure

  1. On the Agent bar, tap the ACW state and do one of the following:

    • Tap More.

    • Press ACW.

    Avaya Workplace Client displays the Work Code screen.

  2. Do one of the following:

    • Tap an existing call work code.

    • Tap Enter a Code, and type a call work code.

  3. Save the changes.