Modifying audio and video settings on mobile clients

Last Updated : Jul 05, 2021 |

About this task

Use this procedure only on mobile clients.

Note:

  • Currently, there is no option in Avaya Workplace Client for iOS to change the default ringtone for incoming calls.

  • On Android devices, during a video call, you can switch the audio path between the speaker and earpiece if external audio devices are unavailable. Avaya Workplace Client for iOS has a limitation that the earpiece option is unavailable during video calls. iOS reduces the number of allowable audio routes to be only those that are appropriate for video chat applications. Any external audio devices that are attached to the iOS device are added to the routable output list so that you can switch the audio path.

Procedure

  1. In the Avaya Workplace Client settings, tap User Preferences > Audio / Video.

    Avaya Workplace Client displays the audio and video settings.

On Avaya Workplace Client for Android, do the following:

  1. Tap Ringtone.
  2. Tap the new ringtone, and save the changes.

On all mobile clients, do the following:

  1. Tap Use VoIP for calls and then tap one of the following:

    • Never: Avaya Workplace Client removes the VoIP option from the Outgoing Calls screen.

    • Prefer Wi-Fi: You can view the VoIP option on the Outgoing Calls screen if you log in to the VoIP service. This is the default option.

    • Wi-Fi only: If you are using Wi-Fi and you log in to the VoIP service, Avaya Workplace Client displays the VoIP option on the Outgoing Calls screen. If not, Avaya Workplace Client removes the VoIP option from the Outgoing Calls screen.

    • Prefer cellular data: You can view the VoIP option on the Outgoing Calls screen if you log in to the VoIP service.

  2. Optional To have video on a call, tap Video Calling.
  3. Optional To have video on a call only over the cellular data network, tap Video calling over cellular.

    You cannot view the Video calling over cellular option if your administrator configures the VoIP calling parameter with value as Wi-Fi only.

  4. Optional To configure the microphone and camera settings when you join an Avaya Meetings Server meeting, do the following:

    • To mute your microphone, tap Mute my Microphone when Joining Meeting.

    • To block your camera, tap Block my Camera when Joining Meeting.

    If your administrator hides or locks one or both of these settings, you cannot change the microphone and camera settings.

  5. Save the changes.