Making a BLA call on Windows clients

Last Updated : Jan 20, 2021 |

About this task

Use this procedure to make a Bridge Line Appearance (BLA) audio call.

A typical use case for the BLA feature is a boss and secretary scenario. In this scenario, the primary number is of the boss, and call appearances of the primary number are configured on the extension of the secretary. When someone calls the boss, the boss or the secretary can answer the call. If the call is answered first by the secretary, the boss can bridge onto the call.

Before you begin

Your administrator must configure the BLA feature for your extension.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click the BLA button with an extension number that you want to use to make a call.

    Avaya Workplace Client displays the Call as BLA icon next to the presence status indicator on the Top of Mind screen.

  3. Make a call from any screen.

    After the call ends, the Call as BLA icon disappears, and you can make calls by using your extension.