Receive two calls for an incoming call

Last Updated : Jul 15, 2020 |

Condition

Avaya Workplace Client for mobile platforms displays two calls for an incoming call. One call is through Avaya Workplace Client, and the other call is over your cellular network.

Solution

Procedure

On Communication Manager, your administrator must:
  • Configure the Extend Call button to enable the delaying of the cellular call. You then receive only a single incoming call on your mobile device.

  • Enable the EC500 status for the station.