Searching for agents

Last Updated : Mar 27, 2024 |

About this task

Search for agents by login ID, name, and permission set. You can type a part of the required agent login ID, name, or permission set name to view the matching results.

The search is not case-sensitive. When you type a sequence of characters, Configuration Serverdisplays all objects that contain this sequence in any part of the name, extension, and other object attributes. You cannot use wildcard characters, such as an asterisk (*) or a question mark (?).

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Agents.
  2. At the top of the Agents page, in the Search field, type the agent login ID, name, or permission set name.

    Configuration Server displays a list of agents with matching data.