Deleting agent profiles

Last Updated : Sep 28, 2022 |

About this task

Delete one or several agent profiles at a time. The Configuration Server removes the deleted agent profiles from the contact center. You cannot delete the agent profiles that you used in an agent, endpoint, vector, dial plan, network location, and terminal group configuration.

Procedure

  1. On the Configuration Server web portal, go to Administration > System > Agent Profiles.
  2. On the Agent Profiles screen, select one or several agent profiles.
  3. Optional To select all agent profiles, select the check box next to Name.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.

    The Configuration Server removes the selected agent profiles from the contact center.