Deleting announcements

Last Updated : Dec 03, 2021 |

About this task

Delete one or several announcements at a time. The Configuration Server removes the deleted announcements from the contact center, and you cannot restore the announcement configuration. You cannot delete the announcements that you used in a skill, vector, VDN, or global configuration.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Announcements.
  2. On the Announcements screen, select one or several announcements.
  3. Optional To select all announcements, select the check box next to Number.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.

    The Configuration Server removes the selected announcements from the contact center.