Configuring a Call Management System connection

Last Updated : Dec 27, 2023 |

About this task

Before you begin

Obtain the CMS IP address that you defined during the CMS deployment. For more information about defining the CMS IP address, see Deploying Avaya Call Management System.

Procedure

  1. On the Configuration Server web portal, go to Administration > CMS Links.
  2. At the top-right corner of the CMS Links page, click the Add icon.

    The Configuration Server displays the CMS connection configuration fields.

  3. On the Add CMS Link page, in Name, type the CMS connection name.

    You can type a maximum of 35 Unicode characters.

  4. In FQDN, type the CMS IP address.
  5. In Port, type the port number for connecting CMS to your contact center.

    The port number range is 5001 through 5020.

  6. Optional In Description, type a short description of the CMS connection.

    You can type a maximum of 50 Unicode characters.

  7. At the top-right corner of the screen, click Commit.

    Configuration Server saves the CMS connection configuration and redirects you to the CMS Links page.