Exporting skill configuration

Last Updated : Apr 21, 2022 |

About this task

From the Skills screen, export skill configuration data in the .xlsx format. You can use the exported data to import skill configuration to another ACD.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Skills.
  2. At the top-right corner of the screen, click the Export icon and click Export in Excel.

    The Configuration Server downloads the skill configuration spreadsheet.