Avaya Contact Center – Extended Capacity supports different types of endpoints, including Avaya Agent for Desktop and certain models of Avaya 9600 Series IP Deskphones and Avaya J100 Series IP Phones. For more information about the supported phone models, see the interoperability section in Avaya Contact Center – Extended Capacity Solution Description.

On the Endpoints screen, you can add new endpoints after deploying the contact center and manage the created endpoint configuration to perform routine administration tasks. To add more endpoints to the contact center, you can duplicate the existing endpoints or use the import functionality. When duplicating endpoints, you add objects with the same set of settings but with a different extension, name, and password. You can duplicate one endpoint at a time. To add a group of endpoints, download and fill in a configuration spreadsheet and import the created data. If endpoint extensions in the spreadsheet and on the web portal match, the imported configuration replaces the existing entries.

You can select permission sets for the endpoint and a coverage path for call redirection when the agent does not answer the call. You can also enable Auto Answer for the endpoints and assign features to endpoint buttons that agents can quickly access by pressing the button.