Duplicating journey profile configuration

Last Updated : Sep 19, 2022 |

About this task

Duplicate the created journey profile configuration to add more journey profiles with a similar configuration to the contact center.

Procedure

  1. On the Configuration Server web portal, go to Administration > Customer Journey > Journey Profile.
  2. On the Customer Journey Profiles screen, select the required journey profile.
  3. At the top-right corner of the screen, click the Duplicate icon.

    The Configuration Server displays the journey profile configuration fields.

  4. On the top half of the screen, in Name, type the journey profile name.

    You can type a maximum of 35 Unicode characters.

  5. In Description, type a short description of the journey profile.

    You can type a maximum of 50 Unicode characters.

  6. Modify the required settings.
  7. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the journey profile configuration and redirects you to the Customer Journey Profiles screen.